ICT Project Manager & Digital Transformation Leader

Arshad Khan

Transforming Complex Challenges into Digital Solutions

A seasoned technology executive with over two decades of international field experience — leading digital transformation, humanitarian information systems, and large-scale ICT programmes across conflict-affected and developing environments for the United Nations and global corporations.

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Arshad Khan — ICT Project Manager
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Arshad Khan

ICT Project Manager & Digital Transformation Leader

  • Delivering results under extreme pressure in post and active conflict zones with resilience and accountability.
  • Delivering AI powered, scalable solutions that work seamlessly in the field — designed for real world adoption under pressure.
  • English · French · Pashto · Urdu and More
  • MBA — Information Technology (USA)
  • IOM · UNDP · UNHCR · UN Peacekeeping operations, Corporate sector
Executive Story

A Career Built in the World's Most Challenging Environments

Arshad Khan's journey is never about Technology alone — it is always about people in need. With over two decades of international experience, Arshad Khan has driven digital transformation across humanitarian, corporate, and government sectors — operated in active/post conflict zones, post-crisis environments, and high-pressure field settings across four continents.

Beginning in 1998 by teaching IT to vulnerable communities, Arshad built a career spanning Pakistan, Afghanistan, DR Congo, Uganda, Rwanda, Burundi, Somalia, Kenya, Tanzania, the Philippines, and the United States. He has directed nationwide biometric registration programmes covering 200,000+ beneficiaries, led registration and identification systems for over 2 million refugees and internally displaced persons, and delivered health and migration solutions serving 4+ million people globally.

His technical leadership spans cloud migration and enterprise architecture design, AI-driven system design, and the modernisation of legacy platforms. His portfolio covers solutions across ride-hailing, mobile app services, biometric identification and reintegration, health, migration, refugees, education, agriculture, and environment.

An MBA graduate fluent in four languages, Arshad holds certifications across project management, cloud technologies, cybersecurity, data analytics, and AI. He brings together field operations leadership, enterprise technology expertise, and human-centred design thinking to deliver solutions that are scalable, secure, and built for real-world adoption — consistently bridging technology with humanitarian impact.

"Technology solutions must be built for the people who can use them. Field experience taught me that the best systems are those adopted voluntarily, understood completely, and owned locally."

Career Journey

Two Decades of International Leadership

Every role a chapter. Every deployment a transformation.

IOM — International Organization for Migration Oct 2024 – Sep 2025
Programme Officer — Management Information Systems
🇵🇰 Pakistan
A centralized Information Management System was built to unify data across all units, eliminating silos and automating reporting. With streamlined ETL pipelines, optimized SQL procedures, and dynamic Power BI dashboards, the platform empowers smarter decisions. Enhanced by AI-driven analytics, it delivers predictive insights and automation, transforming data into actionable intelligence for faster, more strategic outcomes, .5 Million+ beneficiaries served.
Power BISQLETL PipelinesAPI IntegrationIMS Design
IOM — International Organization for Migration Jan 2022 – Jul 2023
Project Manager IT
🇵🇭 Philippines
Delivered end to end ICT projects in the humanitarian sector, deploying health, immigration, and financial platforms that served .8+ million beneficiaries. Applied SDLC, PRINCE2, and PMP methodologies within LEAN Agile and SCRUM frameworks to modernize legacy systems — migrating from SaaS/IaaS to PaaS for enhanced security and scalability. Successfully implemented OMAS, TLP System, LIMS, JPETS IMS, and more, embedding AI driven automation and analytics to ensure solutions are scalable, field ready, and easily adopted.
PRINCE2SDLCCI/CDPaaS MigrationAzure DevOps
IoTeK Consulting LLC Jan 2019 – Dec 2020
Chief Operating Officer
🇺🇸 United States
Partnered with the CEO to drive company vision, managing IT, finance, HR, and business development. Established SLAs, RFP/RFQ processes, vendor negotiations, and enterprise-wide change management. Complete business model transformation and global strategy expansion.
Executive LeadershipSAPChange ManagementP&L Management
MEGAPLUS Africa Ltd Jul 2013 – May 2017
Country Manager (Technical Lead)
🇰🇪 Kenya
Established the country office with full operational accountability — P&L, HR, business development, IT governance, and stakeholder engagement with private sector, UN agencies, and government. Built a 25-module hospital management solution; drove CRM/ERP upgrades across East Africa.
Country OperationsCRM/ERPHospital ManagementUN Agency Consulting
UNDP Somalia Sep 2011 – Jul 2013 | Dec 2014 – Mar 2015
Consultant & Technical Lead — Police & Youth Registration
🇸🇴 Somalia
Managed delivery of civilian police registration and youth reintegration systems using iris biometrics. Registered 10,000+ youth; trained 30 local staff; built capacity in 10 local actors for independent system operation. Full technology transfer to national stakeholders.
BiometricsIris RecognitionUNDPTechnology Transfer
BioID Technologies Oct 2005 – Sep 2011
Project Manager — DDR (Disarmament, Demobilization & Reintegration)
🇨🇩 Democratic Republic of Congo | 🇦🇫 Afghanistan
Led one of the largest biometric registration programmes in Sub-Saharan Africa. Managed full project lifecycle across 15 provincial sites with 80 local and 6 international staff. Extended to Afghanistan in 2007 for national election citizen registration. Full technology handover to national authorities.
Biometric RegistrationWorld BankDDR ProgrammesMulti-site Operations
BioID Technologies (UNHCR) Mar 2003 – Oct 2005
Technical Lead — Refugee Registration
🇵🇰 Pakistan | 🇦🇫 Afghanistan
Supported UNHCR refugee registration operations, establishing early expertise in humanitarian biometric technology in conflict-adjacent environments.
UNHCRRefugee RegistrationBiometrics
Global Reach

Impact Across Four Continents

From post-conflict zones to digital transformation hubs — deployed across some of the world's most complex environments.

🇵🇰
Pakistan
IOM MIS Officer · UNHCR Biometrics · Base of Operations
🇨🇩
DR Congo
DDR Project Manager · 120K+ registrations · World Bank Reporting
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Somalia
UNDP Technical Lead · Police & Youth Registration Systems
🇰🇪
Kenya
Country Manager · Hospital Management Systems · UN Consulting
🇵🇭
Philippines
IOM Software Development PM · Migrant Health Systems
🇦🇫
Afghanistan
Election Registration · Digital ID Systems · UNHCR Operations
🇺🇸
United States
COO · IoTeK Consulting · MBA (University of the People)
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Africa (Region)
Startup Incubation · FMCG · Multinational IT Company
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Ex-Combatants Registered (DRC)
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Youth in Reintegration (Somalia)
0
Local Staff Trained & Certified
0
Hospital Modules Developed (Kenya)
Signature Projects

Programmes That Changed How Organisations Operate

Field-tested delivery in the world's most demanding environments.

01
BioID Technologies · Democratic Republic of Congo
Nationwide Biometric Registration of 120,000 Ex-Combatants
DDR Programme — World Bank · 15 provincial sites · 80+ staff managed

Challenge

Registering and digitally identifying tens of thousands of former combatants across 15 provinces in one of the world's most difficult operational environments.

Strategy

Deploy iris and facial recognition biometric systems at provincial sites. Manage 80+ staff. Maintain World Bank, Government, and NGO reporting cadence throughout.

Technology

Biometric iris + facial recognition, ID card printing, multipurpose reporting, database analysis, online statistics sync, Somali/French multilingual documentation.

✓ 120,000+ ex-combatants registered across 15+ provincial sites. Full technology transfer to national authorities. Digitized a previously manual process and established a replicable model for similar DDR programmes.
02
IOM · Philippines
Integrated Health & Migrant Management Platform Suite
SDLC + PRINCE2 · PaaS Migration · CI/CD Implementation

Challenge

Legacy platforms with poor security, scalability issues, and fragmented migrant health tracking across multiple IOM programme units.

Strategy

Apply SDLC and PRINCE2 governance to architect a migration from SaaS/IaaS to PaaS. Implement CI/CD to ensure reliable, auditable delivery.

Delivered Systems

OMAS (Outreach Management), TLP System, LIMS (Lab Information), and JPETS-IMS — a complete suite of interdependent health and migrant management platforms.

✓ Four production-grade platforms deployed. Improved security posture and scalability. Operational teams gained tools that directly enhanced service delivery to migrant populations.
03
IOM · Pakistan
Enterprise IMS: Unifying IOM Pakistan's Data Infrastructure
ETL Automation · Power BI · SQL · API Integration

Challenge

Siloed departmental data, manual reporting workflows, and no centralized analytics capability across IOM Pakistan's programme and M&E units.

Strategy

Design a centralized IMS with ETL automation, live system integrations, and interactive Power BI dashboards aligned to organizational reporting cadence.

Implementation

Built ETL pipelines; developed SQL stored procedures, functions, and triggers; integrated APIs and web services for live dataset synchronisation; delivered Power BI visualization layer.

✓ Real-time data availability across departments. Automated reporting eliminated manual compilation. Improved data-driven decision-making and organisational accountability.
04
UNDP Somalia
Civilian Police Registration Using Iris Biometrics
Iris Recognition · Capacity Building · Technology Transfer

Challenge

Establishing a credible, biometric-based police registration system in a fragile, post-conflict environment with extremely limited existing infrastructure.

Strategy

Full lifecycle management: business analysis, database architecture, testing, UAT, release, and multilingual documentation in Somali and English.

Capacity Building

Trained 10 local actors to independently operate and maintain the registration system. Established sustainability protocols for ongoing operation without external support.

✓ Capacity built in 10 local actors to independently operate and maintain the registration system. Successfully transferred full operational ownership to national stakeholders.
Core Expertise

A Practitioner's Depth Across Disciplines

Two decades of hands-on delivery across technology leadership, data management, and humanitarian operations.

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ICT Project Management
End-to-end delivery using PRINCE2, SDLC, and Agile. Requirements gathering, stakeholder workshops, risk management, and governance in complex, multi-location environments.
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Digital Transformation
Migrating organisations from manual, fragmented processes to integrated digital ecosystems across UN agencies, NGOs, governments, and private corporations.
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Information Management Systems
Design and deployment of enterprise IMS platforms including ETL pipelines, database architecture, API integrations, and automated reporting dashboards.
📊
Data Analytics & Visualization
Power BI dashboard development, Microsoft Fabric, SQL optimization, and data storytelling that turns operational data into leadership-level insight.
☁️
Cloud Technologies
Azure, Microsoft 365, SaaS/IaaS/PaaS architectures, cloud migration strategy, and CI/CD pipeline implementation for enterprise-scale deployments.
🏛️
IT Governance & Compliance
Policy development, ITIL 4, security frameworks, SLA management, RFP/RFQ processes, audit readiness, and regulatory compliance in multi-stakeholder environments.
🌐
Humanitarian Technology
Specialized expertise in digital ID, biometric systems, refugee registration, DDR programmes, and information management for UN, NGO, and government humanitarian operations.
👥
Multicultural Team Leadership
Proven ability to lead diverse teams of 80+ across languages, cultures, and time zones. Several languages spoken. Track record of capacity building and technology transfer to local stakeholders.
💼
Business Development
Market entry strategy, startup incubation, vendor negotiation, client relationship management, and global expansion across Africa, Asia, and North America.
Technology Ecosystem

The Tools Behind the Transformation

Project & Collaboration
JIRA Confluence Azure DevOps Microsoft 365 SharePoint MS Teams
Data & Analytics
Power BI Microsoft Fabric SQL / NoSQL ETL Pipelines MS Access KOBOToolbox GIS
Cloud & Infrastructure
Microsoft Azure SaaS / IaaS / PaaS CI/CD Cloud Migration SonarQube
Application Development
Power Apps Web Applications Mobile Apps PWA CRM / ERP SAP
Biometrics & Emerging Technology
Iris Recognition Facial Recognition Fingerprint AI / ML Generative AI Blockchain
Methodologies & Frameworks
PRINCE2 SDLC Agile / SCRUM ITIL 4 PMP IT Security
Education & Certifications

A Commitment to Continuous Learning

Academic foundations reinforced by a current and growing certification portfolio.

🎓
Master of Business Administration (MBA) — Information Technology
University of the People, USA
2021
🎓
Bachelor of Science — Political Science
University of Peshawar, Pakistan
2002
☁️
Microsoft Fabric
Microsoft
2026
🔐
SC-900: Security, Compliance & Identity Fundamentals
Microsoft
2026
📊
PL-300: Power BI Analytics Solutions Design
Microsoft
2026
🤖
Generative AI Fundamentals
Microsoft
2026
📈
Google Data Analytics Professional Certificate
Google
2024
📋
PMP — Project Management Professional (Ongoing)
Project Management Institute (PMI)
2024
🛠️
ITIL Foundation 4
Alison
2023
🔒
MS-900: Microsoft 365 Fundamentals
Microsoft
2024
Testimonials

What Colleagues & Partners Say

"Brought a rare combination of field experience and technical precision to our programmes. Understood both the humanitarian context and the technology requirements — a combination that is genuinely difficult to find."
UN
UN Senior Programme Manager
United Nations Agency — East Africa
"Managing a biometric registration operation across 15 provinces of the DRC requires exceptional organisational and human skills. Delivered on both fronts — and handed over a fully functioning system to local authorities."
BD
BD Operations Director
BioID Technologies — Democratic Republic of Congo
"What stood out was the ability to translate complex technical requirements into language stakeholders at every level could understand and act on — from government ministers to field teams."
IO
Head of Mission Support
International Organization for Migration — Philippines
Contact

Ready to Lead Your Next Transformation

Available for programme leadership roles, consulting engagements, and strategic partnerships in ICT, digital transformation, and humanitarian technology.

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Languages
English · French · Pashto · Urdu and worked efficiently in Swahili, Lingala, Somali and more Language spoken environments
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Base Location
Global